What formats/platforms do you currently support?
The
LivingRoom Upright Piano Complete Edition supports Kontakt sampler currently, and we are working on bringing support for more sound-ware formats
like SFZ, EXS24 and Decent Sampler. The feature set will depend on the format itself and its capabilities.
Our
free edition of The LivingRoom Upright currently
supports
Native Instruments Kontakt Sampler (full version) and EXS24 sampler. Furthermore, patch files are available for GarageBand,
Logic Pro X and MainStage containing Smart Controls for more adjustments. More formats are added continously.
For paid instruments and free alike,
sign-up to our newsletter to get direct info
about releases and updates. The sign-up includes the LivingRoom Upright Piano – Free Edition, included in the welcome email.
We recently released a small SFZ version, the
LivingRoom Upright Micro SFZ (free) for SFZ compatible samplers and DAWs on macOS, Windows and Linux.
Can I use you instruments for both PC and Mac? (or Linux?)
Can I use your instruments in any DAW or Music Application?
How do I download your instruments?
For every instrument we make you are given a link to the specific product download page via email sent to you upon entering your email adress.
You can either sign-up for all free products and offers on our
sign-up page or do it for a specific product on the
product pages. You will get a message asking you to confirm your email and upon successful confirmation you´ll get a welcome email containing your
download links. We´ll send you a message when we make updates to the instrument. We will never spam you and our
send-frequency is low, unsubscribe anytime.
How do i install your instruments?
We make specific automated installers for macOS for those formats requiring you to put files in specific locations, like GarageBand, Logic Pro and MainStage.
For other sampler formats all you have to do is put the entire distributed folder wherever you want it. Because we make SoundWare for already established
sampler softwares or DAWs, you will handle files as you normally do given the specific format in question.
On the download page of every instrument, you will find specific installers. For macOS specifically or PC/Mac multi-format.
For paid instruments we always include detailed unpacking and installation instructions next to all downloads and a
user manual is present to debunk things further.
How do I update instruments?
Updates are done either directly via the automated installer or manually by copying the new files to your instrument location.
If you have made your own saves of instruments or presets you should save those presets by making a backup outside
of the instrument folder. Otherwise they may be overwritten during the update.
The installer documentation of every version will give more info.
If you are using any stand-alone sampler format, like Kontakt or EXS24, you would make a copy of the files you have used
if they differ from the originals from the previous version.
As a general rule, always save a backup of the entire instrument folder before performing an update. It´s the safest way
to know your instrument settings are preserved.
Do you have a press release page or any press kit with publishable media resources?
We have a
press release page for publishers and blogs where we post our latest releases.
Each press release comes with its own consolidated package containing all relevant information of the released instrument or it’s update information in PDF/MD/RTF form and
also includes product images in high resolution.
A “
Press Kit” is available wherein you will find our brand images and
logos for your publication, printed material or online. Most images are
high resolution transparent .png files!
Where can I find a product’s license?
Each product comes with a license of it’s own that governs the specific items included in it, but if there is none
attached to it you will find our global license for product usage, called EULA or End User License Agreement through
our licensing & agreements page.
What kind of support do you offer on your products?
We offer only email support on all our products, free or paid versions alike. Paid versions will be
prioritized at times of heavy case load, but we try to answer all messages or feedback info asap!
We are dependant on our customers feedback and welcome it.
What kind of email messages do you send your customers?
We send information or promotions and updates related to our products, products in production
or the occasional references to our published articles about piano-related or music production/mixing topics.
Some of the content might be related to general music production and mixing. We will not send you constant status
updates or anything like that. We reserve that for Twitter or FaceBook.
